Termini di Vendita

Data di efficacia · 22 May 2026 · Versione 1.0

1. Parti

"Donati" indica Donati Atelier Co., Ltd., l'atelier italiano di alta gioielleria con sede a Bangkok, Thailandia. "Cliente" indica la parte che richiede una commissione, sia essa una maison, un retailer, un designer, un family office, un concierge o un privato.

2. Brief e preventivo

Ogni progetto inizia con un brief scritto condiviso con la nostra Direzione Tecnica via email, chatbot del sito, portale riservato o di persona in atelier. Entro 48 ore confermiamo la ricezione e indichiamo se il brief è realizzabile.

Segue un preventivo scritto che indica: ambito, selezione delle pietre, specifiche tecniche, tempi di consegna, milestone, prezzo totale (escluse spedizione, dazi e tasse salvo diversa indicazione) e piano dei pagamenti. Il preventivo è valido 30 giorni dall'emissione salvo diversa indicazione. The contract is formed only upon written acceptance of the quotation and receipt of the first instalment.

3. Prezzi and currency

Prices are normally quoted in EUR, USD or CHF, at the Cliente's request. Quotations reflect gemstone and gold market values at the time of issue; if execution is deferred and prices move materially, we may issue a revised quotation before starting production.

4. Termini di pagamento

Unless otherwise agreed in writing, payment is structured as follows:

• 40% at contract acceptance. to begin sourcing and design
• 40% at the production-start milestone (after Cliente approves the model / CAD / gouaché)
• 20% on delivery, before release

For Trade partners on a framework agreement, terms are governed by the trade contract. Late payments accrue interest at the legal commercial rate of the Cliente's jurisdiction; for EU clients, EU Directive 2011/7/EU on late payment applies.

5. Lead times

Indicative lead times from contract acceptance:

• In Bianca: 4–6 weeks
• Co-Design: 6–10 weeks
• Bespoke (one-of-a-kind): 8–14 weeks
• Alta Gioielleria / parures: by quotation, typically 12–24 weeks

Force-majeure events (gemstone-market disruption, customs delays, public-health restrictions, raw-material unavailability) may extend lead times. We notify the Cliente promptly and, where possible, agree an adjusted schedule.

6. Gemstones, materials, certificates

We work with gemstones individually selected at source (Chanthaburi / Bangkok / European auctions) and gold of 18kt minimum. Diamonds above 0.30ct carry a GIA or IGI certificate; coloured stones above 1ct carry an SSEF, Gübelin or GRS certificate as appropriate. Certificates accompany the delivery.

7. Modifications during execution

Once the model / CAD / gouaché has been approved by the Cliente, structural modifications are billed separately and may shift the lead time. Small adjustments (sizing, engraving) are usually included.

8. Consegna and risk transfer

Consegna is on the terms agreed in the quotation, typically DAP (Delivered at Place. Incoterms 2020) for international clients, by insured express courier. Risk passes to the Cliente on delivery. Duties, taxes and import formalities are the Cliente's responsibility unless the quotation expressly says otherwise.

9. Right of withdrawal (consumers only)

EU consumers acquiring catalogue (non-customised) pieces have a 14-day right of withdrawal under Directive 2011/83/EU. The right does not apply to goods made to the Cliente's specifications or clearly personalised (which is the case for the vast majority of Donati's output). The Cliente acknowledges this exception in writing at order.

10. Warranty

Every piece is warranted against manufacturing defects for two years from delivery. Warranty covers structural failure of the metal mount, prong settings, mechanism (including the stretchable mechanism). It does not cover damage from misuse, accidents, exposure to chemicals, or normal wear. EU consumers retain the statutory two-year legal warranty under Directive (EU) 2019/771.

Service and care: complimentary clean and inspection are offered annually at the atelier.

11. Intellectual property

All designs, sketches, CAD files and original creations remain the intellectual property of Donati unless transferred in writing. For In Bianca and Co-Design, the Cliente receives a licence to commercialise the manufactured pieces under its own hallmark, on the territory and exclusivity terms set in the contract.

12. Confidentiality

Donati maintains strict confidentiality on every project. A mutual NDA is available on request and is standard for Trade and Maison projects. Photographs of Cliente's pieces are never published without written authorisation.

13. Limitation of liability

To the extent permitted by applicable law, Donati's aggregate liability under any commission is limited to the amount actually paid by the Cliente for that commission. This limitation does not apply to liability for wilful misconduct, gross negligence, or any liability that cannot be limited by law (including bodily injury and consumer-protection rights).

14. Legge applicabile and disputes

These terms are governed by the law of the contract jurisdiction agreed in writing (defaulting to Thai law for direct contracts with Donati Atelier Co., Ltd.). The parties will attempt good-faith resolution of any dispute. Where unresolved, the courts of Bangkok have non-exclusive jurisdiction. EU consumers retain their mandatory rights of jurisdiction in their place of residence.

15. Contact

Donati Atelier · care@donatigioielli.net · +66 98 271 7484 · Sukhumvit, Bangkok, Thailand.